The item arrived and was not properly installed in the case. This made installation very difficult. Araca contacted me and sent me a new bulb that was in perfect condition and installed correctly. The lamp probably fell out of the socket during shipping/delivery, which was not the fault of the seller. The lamp works great with our BenQ projector and the image is crystal clear and bright. The new bulb was easy to install as it arrived in perfect condition. It is a pleasure to work with a seller who wants to make sure every buyer is happy with their products. I highly recommend buying this lamp from this seller if your BenQ projector needs to be replaced.
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