I like how easy it is to use, and that it's very customizable. I've used it for our company and found it to be very efficient and useful. The only thing I disliked was that they had too many options and sometimes made it hard to access some features. It's been great so far! We solved our problem of having too much information in one place with knowledge track and have been able to find things quicker as well as keep all of our employees up to date. We're also finding we can share information easily from employee to employee.