I like it because of its user friendly interface, which helps me perform my daily tasks faster without any hassle or confusion! It also has many useful features for managing security alerts in our organization such as sending out notifications via email when there are new incidents within certain parameters set by us (such incident types).
There isn't much i dislike about this product at all but sometimes we experience some problems with connection between firewatch server & firewall console where data gets stuck during transfer from one place - usually happens after restarting computer/browser etc so try not too frequent restarts if possible :) Also be very careful before upgrading whole system since old versions might have bugs still present even though they were fixed long time ago already :D Highly recommend using! Great tool overall especially considering price tag compared other similar products available today!! We use FW mainly due monitoring different servers running applications used internally through cloud services provided mostly thru AWS platform hence easy integration process required only.