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Terrance Palau photo
Tunisia, Tunis
1 Level
723 Review
30 Karma

Review on OMWay by Terrance Palau

Revainrating 3 out of 5

Not Happy About Using OMWay

As a seasoned photographer and internet shopper, I had great hopes for OMWay, but I was left disappointed. Their selection of digital cameras, lenses, and peripherals is extensive, but they fall short in other areas, such as customer service. Their online store is disorganized and frustrating to use, making it tough for me to track down the precise items I needed. Product titles often fail to provide enough information, making it difficult to make educated buys. In addition, the support that customers receive is poor. The representative I spoke to clearly lacked product knowledge when they gave me a stock answer to my query about the product that didn't address my specific concern. Last but not least, shipment was sluggish and unpredictable, with delays often going unannounced. Waiting so long for my order to appear was aggravating, and the silence from the company didn't help matters. Although OMWay has a lot of options, we can't suggest them because of their shoddy website design, inadequate product descriptions, unhelpful customer service, and unpredictable shipping times.

Pros
  • competitive product costs
Cons
  • It is hard to say