I like that it's easy to use, has great support from their team of developers as well! It doesn't work with all bots but we have been able fix those issues quickly when they arise so far no complaints here!! We are using this in combination w/ another bot called Botify which allows us do automate tasks via Slack channels (i'm not sure if you can integrate both).
This helps eliminate manual data entry into our CRM system - saving time & money while providing more accurate information than manually entering info ourselves each month through slack or emailing reports back out etc..