The customer service! They are so friendly & they always respond quickly when I've called for an update/quotation etc., even if its been days since we spoke about my project (and that's saying something because of how often i call back!) My projects have received excellent attention from their team - nothing but praise in every category which has made working together such fun :) Not much dislike at all apart form maybe not being able too track invoices easily as some other providers do? Maybe this could be improved by having more detail listed under each invoice instead just 'paid' / outstanding balance info only?? Also would like better access into what products were used during job- please make sure there isn't any hidden charges!! Our work was done within our budget expectations without hassle thanks largely due tp them using smart pricing options throughout process ensuring no nasty surprises upon completion.