Although Brenthaven's online shop offers a wide selection of electronics, their primary emphasis appears to be on laptop accessories. Their laptop sleeves and bags may look sleek and durable, but the quality of these products is subpar. Many Brenthaven goods have not been as durable as advertised, frustrating and disappointing many buyers. However, despite the site's user-friendliness, the customer support leaves a lot to be desired, with long wait times and uninformative responses. Brenthaven, despite being focused on tech accessories, falls lacking in both product quality and customer service.