It's easy to use and it has all the features you need. I like how well they have thought out their interface and how easy it is to navigate through the site. Nothing really. It's very easy to use and the customer service is great! They are always willing to help you out. I would highly recommend this website to anyone who needs a good tool for their business. We are using it to gather data from our customers and then turn that into a report. The benefits we've seen so far are that it helps us keep track of what people are saying about our products and helps us make better decisions when it comes to future product development.