Cute laundry hamper with very good capacity but the design doesn't allow it to stay folded after the laundry has gone in. Poles support the corners of the basket like a tent. The top closes with Velcro that opens once the laundry is in the basket. The result is a sagging basket with bars sticking out from every corner. I ended up buying a different basket than my main laundry basket. Edit: The company contacted me and apologized for my dislike of their product and offered to refund my money without returning the product. They said that they are constantly trying to improve their products and will look for design flaws. Your customer service was quick and excellent!
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