The first one has completely failed and is stuck in the closed position. I literally went through all the possible combinations in case they accidentally changed, and nothing. On the way, I tied the bag to an immovable object, and suddenly it was permanently attached. So we took the wire cutters and started working on the cable and about halfway through when I was pulling on the cable with the wire cutters the lock suddenly opened. However, it then got stuck in the open position (with the right combination, mind you). On a positive note, I was able to return the defective unit for replacement and had no issues with the process. However, the whole situation with the first failure was a terrible headache. So much so that the new one just sits unused in my desk drawer as I can't bring myself to rely on it.
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