I received this product as a used item in stock. This was my first experience of buying a used item and it certainly won't be my last. The package arrived in good condition with all the necessary parts and was not damaged. A physical product shows almost useless use. Pros: 1) The item is very small and easily fits in a backpack. 2) The aluminum curvature is very strong and light 3) The user manual provides instructions on how to use the product 4) Does not require batteries like electronic gimbals. It uses counterweights to balance the camera.5) MOST IMPORTANTLY, the product works as expected. I used it with a camping camera and the results were definitely better. Cons: 1) Requires a learning curve to use. (It took me about half an hour to practice) 2) It takes a little while to get the camera properly balanced for use. I will definitely be using and recommending this item in the future.