The best thing about zap is that it has an easy to use UI, which makes working as simple task management system where you don't have any code or programming knowledge required at all! It also provides features like scheduling tasks etc., but I feel this could be improved by adding more integrations (like Slack) so we get notifications when something arrives/is done. Also there are some bugs sometimes while using Zap software- not sure if they were solved yet though!! We started automating our workflows here because its very helpful & saves us time too.- Easy implementation - no writing codes needed.