The first lighter did not hold a charge and I was very upset. I also had a charging cable that I tried but it didn't work either. I contacted the seller and asked for an exchange. The seller was great and said to me "I'm so sorry this happened to you. Just save it and we'll send you a new one." The sellers are pleasant to deal with. I got a new replacement on a Saturday, charged it up and loved it. It's so heavy, which is one of the main features I love like, apart from all the lights. This is a super cool lighter. Thank you a pleasure to do business with. Highly recommended! 😑
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