Review on 🌐 Enhanced Connectivity with Verizon DSL Gateway: Unleashing High-Speed Internet Access by Jose Guevara

The modem has been working fine for a few months which is good news. But when we first got it we couldn't get it to work because the online installation didn't work. This turned out to be just the tip of the iceberg. To be honest I only use Verizon because it's the only service in our town. In fact, some V techs I spoke to called the system bad. Here's the story: After ordering, it took about a month for service to start because they sent us the wrong modem. When we received the correct modem everything was fine until we returned the original modem. At this point, the service was inexplicably suspended. While searching for the reason with the automatic telephone system, the last message I received was: "We cannot help you in this matter. Either select the main menu or hang up." With great perseverance, I finally contacted the technician who said that we had asked to cancel the service. I said no, so could he restore it? He replied that it was would take another 5 business days to complete the cancellation process after which we can request a new setup from the sales team.We spent hours on the phone trying to find someone who knows, finally someone said that the return of the original modem seemed to be coming "started" the cancellation process and once it started, it was impossible to stop it. Also, after cancellation, it still takes 2-3 weeks before we can request a new service. I pointed out that this it was all Verizon's fault, but that made no difference.The best they could do was provide us with free phone service. After a month of dial-up access, we finally had DSL again; However, we could not connect to the internet. Several technicians tried to help but were unsuccessful. Then they sent us another modem, still no luck. In the end it turned out that the problem was in the Verizon system itself and it was fixed. However, we soon received a nasty email reminding us that we would be billed for the extra modem if we didn't send it back soon. We sent it back within the due date but still received an invoice for it ($90). We're still trying to resolve this issue, and it's not easy because the Verizon representative doesn't answer calls after hours or on weekends, and you must be prepared to call a guest house. To be honest, my sister lives across the street from us and she's never had a problem with Verizon DSL (her system worked fine from the start). On the other hand, their Verizon phone service went down a few weeks ago and V's engineers twice missed meetings to fix the problem. So the bottom line is, don't buy Verizon unless you can fix it yourself.