I want to caution every customer about how the authorized Honor dealer operates. returned a defective item. We have been communicating via email and phone nearly every day for the past week, but we have been unable to obtain a refund or learn the status of a returned item. Apart from saying "we have recorded your appeal," the store managers are so unprofessional and ignorant of the 2022 laws that they won't be able to assist you in any way. The manager often promised to respond within 24 hours during this time, but we never once received an answer that made sense! No one from management or a decision-maker is reachable. Dear customers, if you purchase a defective product, you will learn that it is being diagnosed during diagnostics; however, the conditions of the diagnostics are not disclosed by the company's policy, and the zoning of the 2022 does not align with the company's policy, so you won't receive a refund or a replacement.
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