-Intercomm is an excellent program that allows me as well my team members access from anywhere in our office.-The ability for multiple users can be accessed at once within one screen or via different screens such like emailing documents with attachments etc.. The fact I have been able work remotely without being present has helped tremendously! There isn't anything really negative about this software but it could improve its search feature which would help us find information faster especially when searching through thousands of cases (which happens often). Intercomms ease helps greatly by allowing all employees including myself remote working while still maintaining productivity levels similar if not better than offices where we are physically located together throughout out day every single weekday!!