I like that we can create process flows using drag & drop style interfaces without having any coding knowledge (or even needing code). This is very helpful when you have teams with different skill sets across an organisation or if people are new to programming as they don't need experience of writing scripts before being able use this software. We also started creating forms which allowed us then to be more customisable than simply entering data into tables. So far everything has been good but i would say try out some free versions first so see how easily something works/how much extra functionality there is compared to other similar applications. It allows our team who aren't programmers to do their own development workflows rather quickly allowing them to focus doing what they're best at - working directly within PM!
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