The best part of deaksort was that it has very good customer support which I have yet to find anywhere else! It's always been great working with them, they are extremely helpful when you need help or clarification about anything technical related - so far no issues at all :) If there were any downsides then perhaps their pricing structure could be more transparent (we had some slight communication difficulties). We needed an internal content management system as we're currently using Google Drive but wanted something better than just storing files internally; desk sorts helped us create folders/sub-folders etc without having too much hassle ourselves by creating tags & title fields automatically where necessary along side other features suchs sorting searchable reports exporting into various formats like Excel XLSX.