I like that it is very easy for multiple users in different locations around our organization (across 5 states)to work together using this product; also being able to use from any device at anytime without having an internet connection has been beneficial as well! The cost can be prohibitive if you have more than one employee who needs access sometimes - but there are ways we've found through trial & error over time to get what's needed done within budget constraints by only paying per person/per month rather then purchasing licenses upfront or yearly etc..
Also not sure how much customization they offer beyond outbound sales force automation? We're solving issues related specifically to supply chain management across five state territory so ease of communication between teams both internally AND externally was key here along wamp workflow integration capabilities too!!