The customer support is excellent! They are always willing to help you out with any issues that arise. I have never had an issue where they couldn't resolve it in a timely manner or if there was ever something wrong with my account I would receive a response within minutes of me contacting them about it. The prices for their plans are very reasonable compared to others. Their service has been great so far. If you're looking for quality affordable hosting then this is definitely worth checking out. We use enginehosting as our primary website host but we also utilize various reseller accounts through them which allows us to offer different types of products at varying price points.