The interface is really easy to use and I can see how it would be difficult for new users to learn. Our team uses this solution for many of our internal systems. It is definitely a robust tool that handles multiple environments and has some pretty unique features. I do wish that there were more options for advanced scripting. However, we are working with an organization that is very open minded so we're able to work together to find solutions. We have been able to solve many issues by using Goverlan Reach. The main benefit is that I am able to remotely log into any computer in our fleet from my own laptop.