The ability to integrate with our 3rd party applications and have the results show up in our application. It was also nice to be able to customize the look and feel to our liking. There was a bit of a learning curve to get our applications working with our internal system. I would say it was worth it in the end. We are able to do a lot more with our internal system. We are able to see what our employees are doing and where they are working. This helps with scheduling and monitoring. The ability to set up new dashboards and have them work as expected is very intuitive. I like how easy it is to build out reports in Excel via Pivot tables. The product has limitations around customization of the dashboard, but this can be overcome with some creativity. This type of reporting tool can solve many problems for companies trying to track their metrics. It gives us an end-to-end view of what is going on within our organization so we can respond quickly and effectively when things go wrong.