I have had this item for over a year now. I usually wait a while before writing a review to check the quality. This bottle has it all! After a year of heavy use, bumps and bruises, falls and abuse in the workplace, it still retains the COLD of ice and water. what more can i say It works great and now I have to say something about customer service. On Monday of this week he had a tragic accident. knocked over a window sill and fell crammed about 5 feet to the concrete floor. Unfortunately the lid decided this was the last straw and broke. I contacted support to see if I could purchase a replacement and the next message I received (within half an hour) was a request for a photo showing it was indeed broken and they will send me a new cap thanks to a lifetime guarantee. .Thank you for a fantastic product and great customer service.
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