Header banner
Revain logoHome Page
Steve Waldbillig photo
Japan, Tokyo
1 Level
695 Review
33 Karma

Review on Debispax by Steve Waldbillig

Revainrating 1 out of 5

The Debispax Online Store: A Disappointing Attempt at Providing Customer Service

After hearing so many wonderful things about the products and prices offered at the Debispax online store, I couldn't wait to check it out for myself. Having said that, I did not have a particularly positive experience. In spite of the fact that I had no trouble navigating the website and that the pricing were competitive, I was disappointed in the quality of the customer support. I had a problem with one of the goods that I had gotten, and I sought to contact their customer service staff in order to get it resolved; however, it took a number of efforts and a significant amount of time spent waiting on hold before I was finally able to talk to someone. When I did manage to get in touch with a customer support agent, I discovered that they were both unhelpful and uninterested in resolving the problem that I was having. It gave me a negative impression, and as a result, I'm not sure if I'll shop with Debispax again in the near or distant future. A major drawback for me was the company's poor customer service, despite the fact that their products might have a nice design and be of high quality. If I ever have a problem with a product, I want to know that it will be looked into as soon as possible, and the problem will be fixed in a manner that is both prompt and expert. I was hoping that would be the case with my experience at Debispax, but unfortunately it was not. Before making a purchase from the Debispax online store, I would advise potential customers, regardless of how alluring the prices may be, to first examine the quality of the customer support they are likely to receive before completing their purchase.

Pros
  • Website that is simple to use.
Cons
  • There are times when customer service is unresponsive.