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United States of America, Omaha
1 Level
697 Review
41 Karma

Review on BELAROKO by Adam Davidson

Revainrating 3 out of 5

I am dissatisfied with the Customer Service provided by BELAROKO.

A recent interaction I had with BELAROKO's customer support left me feeling frustrated and let down. Their dedication to providing products that meet the needs of their customers shines through in each and every one of the items they sell; however, the actions of their employees tell an entirely different story. I went up to one of their staff members to ask for assistance because I had some inquiries regarding a product that I was thinking about purchasing. On the other hand, the staff member came across as uninterested and ineffectual, giving me the impression that I was an inconvenience to them. When I pressed them for more information, they responded with responses that were evasive and incomplete, which only served to further my confusion. In addition, I was unsuccessful in my attempt to return a defective product that I had purchased because I was met with yet another obstacle. Even though it was still covered by the warranty, the staff members were unhelpful and refused to accept accountability for the faulty item. In conclusion, BELAROKO may sell products of the highest possible quality, but their customer service is woefully inadequate. If you place a high value on having positive interactions with your customers, I would not suggest BELAROKO as a provider. My feelings of frustration and disappointment were brought on by the attitude of their staff members as well as their lack of accountability with regard to faulty products.

Pros
  • Professional guidance from an informed team
Cons
  • Not available around the clock