I love how easy it was to find tasks, then complete them with ease! The communication between me & my virtual assistant has been great as well. Sometimes when you're working remotely there are times where we aren't able to communicate via text or phone for whatever reason. So sometimes those small details may slip through the cracks which make this product not quite perfect yet. But overall very happy so far!! We've had some minor issues such as sending invoices out wrong (but fixed quickly) and also being required to re-enter information more than once because our A/C system wasn't saving changes properly. Our business needs were met by using this tool perfectly and now its becoming easier to manage all aspects without needing another employee!