The ability for us is that we have everything under one roof so all of our information from sales order through payment processing has been centralized within this software package! I do not dislike anything about it but would like more functionality with regards to reporting/analytics tools available (like BI).
It allows me access anytime anywhere by my mobile phone or computer when needed - no need anymore waiting until after hours for availability during normal office business times.- ease management overall- integration across multiple departments.