This backpack at its cost should be of high quality. The zipper sticks on the liner and is tearing the inner part of the bag. The cost of returning the item, only getting a partial refund, TO PURCHASE A NEW NON DEFECTIVE BACKPACK seem to be a POOR customer service methods. The bag has many good aspects, but it lacks quality in critical areas, thus the bag may have a shorter lifespan. At the high price of this backpack, it should be constructed (AND TESTED) to work without problems.
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