I have not had a complaint or returned but this coat came with a sewn up right front pocket! I bought this lovely heavy jacket for my 3 year old grandson to wear to kindergarten (and to wait for the bus). I figured we didn't need a bag to function as badly as we needed a coat the next morning (it was very cold that day). Because of this, I didn't want to wait for a return or refund. If it was older and had more pocket value, the seller would have to accept and process the return package. Apart from this shortcoming, Silas likes his new jacket and is very warm in it. If this is to be a gift, check every pocket and seam, before you give it away! great price, fast shipping,
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