I appreciate that they are very responsive and flexible -- both in terms of my own needs as well as those of our clients, especially the ones who have small budgets. Their website redesigns look good, and we've seen great results so far from their SEO work. They do an excellent job getting us set up for success right out of the gate. We haven't encountered anything really negative yet! The only thing I can think of at this point is that there were some times when it seemed like they weren't always doing what they said was going to be done - but nothing earth-shattering or disastrous by any means. If you're looking for someone that will take things into consideration such as your overall budget (both yours and theirs), how quickly you want to go live, etc., then you should definitely consider them. We had been working with another agency about 2 years ago, and after finding out that they would charge us I like that we have an agency who is very focused in their work, they are good at what they do! We will be working together for many years. They always deliver great content which makes it easy when creating campaigns or advertising products/services. Nothing really - but everything seems fine from our point of view as clients :) Keep up your hardwork guys!! The best thing about them was all my problems were solved by one person so there wasn't any confusion over ideas etc between us both :).