I like that they are reliable when it comes time for me or my clients website's SEO issues; however if you have any questions at all about how their service works then do not hesitate! They will take care of everything but be prepared because some things can get technical (such as having too many redirects). If anyone is looking into hiring an agency please consider them first - there isn't another firm out here who does what these guys offer so well!! We were searching long & hard trying different agencies before we started working w/Meta Sense which has been great since day one.