I bought this laptop for my daughter to use at school. she is ten We received it and it stopped loading almost immediately. I thought it's ok, most likely a faulty charger. I bought a new charger. The same thing. So I contacted HP support. They fixed the computer and sent it back to me. However, they reinstalled Windows 10, which removed my one-year Microsoft Office free trial. I contacted them about this and they said I just had to download a 1 month free trial or buy it for $69.99. I bought this laptop specifically for a one year free trial and HP refuses to fix an issue that is YOUR fault. If it wasn't for the broken laptop, I wouldn't have to reinstall Windows. I will never buy an HP product again. Buyer warning!
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