Bought this for my dad in Rhode Island. Delivered quickly, easy to set up. However, he does not answer calls from outside Rhode Island. It rises and then turns off. I verified this when trying to call from Virginia (where I live) and traveling to Maine and Massachusetts from both landlines and cell phones. The user manual didn't address this issue, so I went to the AT&T customer support website and asked if this was a device malfunction or a known issue: I received no response. As such, I will not recommend a product that will not answer out-of-state calls and about which the company ignores legitimate customer questions. First of all, the lack of customer support will keep me away from AT&T products in the future.
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