I like how easy it seems for people who have little knowledge of IT/programming languages can use this system with ease! It's also very simple compared other systems which are more complicated than necessary in my opinion (ease = great!).
So far our experience has been positive but we haven't used all functions yet so there may be some things not available or difficult features still need improving upon etcetera - just keep using what you've got until they improve their product!! We're trying out different options as an alternative solution when our current provider goes bankrupt next year due to Brexit reasons & lack off support from them after 14 years since signing up back then.