Review on FabAlley by Phil Mehta

I am a designer in various creative fields and I design for print, web and multimedia. I also have my own online shop from where you can buy hand drawn greeting cards.

I got familiar with the FabAlley site when they contacted me about designing some designs for them (artwork was already made by another person). So we were negotiating back and forth trying to make both of us happy but unfortunately this never happened.

My invoice is still unpaid since november 2011 despite numerous reminders sent through their communication channels which include emails, facebook messages, comments on their wall posts or tweets at them:



My invoices are not paid even though my account has been closed in December last year (they did that after an email request from me)

I have to say that this has been the worst experience with a company I've ever had. They ignore my emails, facebook messages, comments on their wall posts or tweets at them but they have plenty of time for making new adds and writing happy stories about their customers who supposedly love FabAlley and are very satisfied clients.

Finally I asked for my money back since it was impossible to work together and they made an offer which would put me in losing position so I decided not to accept anymore excuses and solutions and just ask for my money back. Period . But even then.. nothing happened till now (June 2013). So there is no way for me except posting this article here explaining why you shouldn't your business with this company.



To sum it up my experiences with them were:

* They were extremely slow with replying to emails, wall posts and tweets (they take days if not weeks). I've noticed the same thing when other designers made complains about their invoices or money back issues which they can't solve due to lack of communication channels working properly on their site.



# FabAlley response on that issue was : " We are always available 24x7 at support@faballey ". Here is link to original blog post where you can read for yourself what other people think about their communication channels not working properly:

# FabAlley is extremely hard to reach, their live chat service does not work (the same as all other communication channels except the ticketing system and twitter). I've tried for a few months using different browsers and computers till I gave up on it and opened an invoice dispute through Paypal when they stopped replying to emails after several reminders. Their website says that you can contact them 24x7 but this obviously isn't true since I was unable to reach them at all despite my daily attempts (I left messages on their support facebook page with links to my invoices which were unpaid since november 2011). I can only assume that their live chat service is a fake one. And here is what other people also think about it:

# FabAlley has just recently opened a new communication channel on facebook ( ) but there have been several complains from disappointed users who couldn't reach them through that channel either.