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Mexico, Mexico City
1 Level
472 Review
0 Karma

Review on ๐Ÿ’‡ Cortex Professional Vapor Hair Straightener Flat Iron 1.25" Ceramic with Argan Infusion Steamliner - Dual Voltage Straightening Irons + Argan Refill Bundle - Planchas De Cabello (5X) by April Schol

Revainrating 5 out of 5

Faulty product and no customer service

SUCH A DISAPPOINTMENT! HORRIBLE CUSTOMER SERVICE. I have been using Cortex steamers for many years. They have degraded in quality over the last few years and I had to replace them within a year as the oil reservoir came loose from the straightener. This is the only straightener on the market that draws oil into my hair while straightening, so I decided to give it another try and this time it wasn't the oil reservoir that broke, it was the thermostat. I found out the problem when part of my hair was burned. It's been a little over a month since I bought it! I had a warranty so I emailed the company many times (they do NOT have a contact phone number) but 3 months later I still have not received a reply. Your guarantee is only valid for 90 days. ๐Ÿค” If this is their approach to customer service, then they are SCAM. In my experience, I've seen many reviews of their products collapse within a few months of use. BEWARE

Pros
  • Good workmanship
Cons
  • Poor repairability