The best thing about this product was that it helped me to manage my reviews in an organized way. I can also see all of them at one place which helps me when i need to check any particular review. It's not so easy to use as well as understand but with some time you will get used to it. If your looking for something like this then go ahead otherwise don't waste your money because there are many other products available out there who have more features than convuent. This has been very helpful tool for us to track our customer satisfaction levels and their responses.