I like that it is quick to set up and easy to use. The customer support has been awesome! They have always been willing to listen and answer any questions or concerns we may have. One of my favorite features was being able to create multiple user types for different roles in order to keep track of what each person does at their job. We would love if there were more options for customizing the layouts. Sometimes you just need something simple but don't want all the bells and whistles. For us it worked great because it allowed ease of access to employees who needed specific tools they could not find elsewhere.