I like that we are able to manage our contracts in one place instead of having multiple emails going back-and forth between different people at each client's office or working from home! Sometimes it is hard getting information out if you're not there but they do have helpful staff members who can help with questions when needed!! Great tool overall though so far haven't had any issues using this system other than trying get some info pulled up quickly sometimes (not always their fault).
We use Medibank as well which has helped us streamline things too since all medical records go through them now rather then emailing everything around individually throughout various companies' systems etc.,etc....