The attorneys are very responsive--they answer calls at their convenience (usually late evening or weekend), they're always available over email if you need clarification as well; I actually like that we can connect with them even after hours for questions/concerns! They have done some work involving trusts which was complicated but not overly so - and then another recent project where my lawyer got pulled away midprocess - there were complications arising from it being outside jurisdiction time limits due to travel commitments he had made previously during our business relationship thus far. That meant things took longer than expected because his partner wasn't able to take control quickly enough when problems arose while doing an international transfer agreement. The firm has always been very professional with me as an employee within their organization for over 15 years now! I have never had any issues or complaints regarding working there - they are great people that treat you like family!! They really care about your well being while at work & outside too. There is not much other than this but overall it's good so far. !