Reviews on this product seem cheap, so we paid for this more expensive vacuum. It seemed to work fine for 3 days. We weren't impressed with the very small dirt bowl, but overall the product looked impressive. HOWEVER less than a week later it stopped working. Called Hoover customer service and they helped fix the problem with our vacuum but couldn't. Now they passed this information to another department, so now let's wait and see how our fate will unfold. I will come back to this review with an answer as soon as I get an answer. I figured if you pay extra for a quality name and product, that's exactly what you get. Now I'll see if their customer service is legit or like that vac.broken.