Your customer service is amazing! Tony from elecgear responded to emails several times immediately after I had difficulties. He helped me with the device test. He deserved! He made sure I was happy! It's a very pleasant feeling when you don't really help customers in many places! They also offer firmware flashing and an additional testing program. I used their official website for unexpected issues. The build quality of the external drive is excellent and I'm new to all of this!
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