So, Best Buy won't send me a new remote because my TV was new but less than 40 inches, so Best Buy said they wouldn't send me a replacement remote for free! buying one and it came with a non-working Alexa mic. Oh! Then I went to Best Buy with my broken remote and they gave me a third remote. I drove home, put in new batteries and old batteries, and as I said, the third remote didn't work either. So now I want to buy for someone other than BestBuy because the customer service and remote control of the product is so bad, but you know what? If you want Alexa built-in, you'll need to buy from Best Buy. what is my decision Disassemble the remote control and try to repair it. I found an issue and fixed it on a remote control, this solution might help you. The case that the batteries are in is too big for the contacts to not snag, I hold the back of the remote and pull the batteries back to the minus button and voila, everything works. The TV is ok, I like it, but it's not good without the remote control because the TV itself has no buttons.
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