I really liked that they were very accessible and could answer all my questions right away. They helped me set up an individual plan for myself but also provided ways to have everyone in the family benefit from it. I really wish there was more variety of plans offered. It was nice knowing that everything I needed was available and I could do it at any time. The only thing that I didn't like about them is that they could not be found when you searched the web. Try asking some specific questions about what your needs are and then see if they can help. Make sure you get enough information so you know exactly what your options are. We had several families who used this service and we got many benefits by using it.