The best thing that I like about this software is it's ease to use with very good support from sales team as well so no issues there at all! If you are looking for an easy way out in order solve your customer engagement problems then definitely go ahead & try their product first hand before deciding anything else! 1) Easy user interface2.) Good UI3).Saves lot or work4.).Easy integration5.),It really helps me when my customers don't get what they want6),I can manage them through chat7,)Can send emails8),Also saves lots9.,Good documentation10.),Best tool which solves our problem quickly11.),Great Customer Support12.),Very friendly people who know how things works13.).1-on - one ticket solving system14.).Helps us do better business15.),Easier process16.),Time saving17.),Customer Service18.),Quick responses.