It was very easy for our staff members with different backgrounds (including non tech people)to understand how it works because of its visual representation which is also extremely helpful in terms that there are no coding skills needed at all! There were some questions we had but I'm sure they will be answered soon when more features come out so not much right now other than just getting started :). We've been able t use this system efficiently from start till end since many departments can do their own tasks without having someone else look over them constantly especially accounting department who has several documents going through every day like invoices/payments etc.