Review on Water-Resistant Magellan eXplorist 300 GPS for Hiking by Adrian Retana

Megellan's "customer service" is by far the worst we have encountered. In our experience, Magellan's customer service tactic is to hold the customer for a long time in the hope that they will hang up, always force the customer to call back and never agree to a call back or email. and make false promises. I accept everything with the intention that at some point the client will simply give up. Not only does Magellan not endorse their product, their customer service reps are obviously trained to make customers work. What a HORRIBLE attitude towards people. Read on if you want details on what we've been through. In April 2006 I bought my husband a Magellan Explorist 300 for his birthday. It was to replace the 10 year old Magellan which was much larger and heavier. After a few months, the NAV key stopped working properly. When he bothered to call "customer service" it was a few weeks after the 1 year warranty expired. He was told that the warranty would not be honored as it had expired. We paid for the delivery and repair of the device. When we received the unit back it was not what we sent as it had a different serial number. The NAV button on this replacement device did not work. My husband called within a week of receiving this "Refurbished" model and was told by "Customer Service" that the Explorist 300 was discontinued, they would not service the "Refurbished" model and that they no longer have this model would wait. He was then told that he would simply have to buy another model. He pointed out that this was not acceptable and insisted on speaking to the manager. First he was told that the manager could not be reached and after further urging he was put on hold for 10-15 minutes before the manager answered. She said they would give him an Explorist 400 for free but they were out of stock and he would have to call back in a week. A week later the call was a series of holds (always 10-15 minutes each time) before a supervisor answered the phone. This supervisor said that the Explorist 400 was sold out, as was the Explorist 500, and that they would send him the Explorist 600. Two weeks later my husband called to see if the Explorist 600 had been delivered. They said they would ship it within 1 week and when my husband asked about the mode of transport they said UPS. When he asked them for a tracking number he was told to call back in a few days. He calls back a few days later and after a series of arrests he is again told that the Explorist 600 is on its way and he should receive it in a few days. Have him call you back to get a tracking number. He calls back a few days later, another series of holds, and is told the computer system is down and he needs to call back the next day. He calls back, again the series stops. The customer service representative promises that the item will be shipped this time and that they will even send an email with a tracking number within 24-48 hours. You guessed it. There is no tracking number. My husband calls every week and he "promises" that they will send (this time) and he will receive in 3-5 days. This has been going on for more than two months and there is still no replacement for the model. My husband is determined to get Magellan to endorse their product, but I feel this is a futile endeavor and he will never get the replacement model he was "promised".