I first ordered the round bristle brush for blow drying my hair. I loved it so much (perfect bristle stiffness—I got the medium and it was just right), that I ordered a medium boar bristle paddle brush for brushing out my hair each night (in my experience and research over the years, natural boar bristles are best for all hair types to prevent damage, split ends and hair loss).It is CRITICAL for me to source my beauty products from cruelty-free, sustainable suppliers. The more I read about Belula’s philosophy and business model, the more I was sold. I am also a sucker for thoughtful, beautiful packaging, which Belula has mastered. I felt like I was buying myself a precious gift, and it was Christmas in August.Unfortunately, the paddle brush ended up being too soft for my very thick, long, wavy-curly hair. I saw that Belula prides itself for excellent customer service for returns, so I gave them a try.I received very prompt, personable emails throughout my correspondence with them. They instructed me how to return my too-soft brush and even recommended the nylon / boar bristle paddle brush, specifically for hair like mine. I didn’t even know it was an offering. I felt like I had a personal shopper and beauty consultant helping me.My return process was very easy and my new brush arrived within 1-2 days—incredible! I’m so thrilled with my new brushes and am telling everyone I can about Belula, even my veteran hair stylist and her salon partners.Thank you for helping me love brushing my hair again, Belula!
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