I like how it's easy to use because of its simplicity; you can interact with your customers through messaging or voice calls which is very helpful especially in sales where clients are busy all day long. It has improved my productivity since we have been able so far! There isn't any downside as well that i know about but then again there may be some other ways too by using another platform or software available outthere right now. This helped me improve our productivity within just few days after installing this system into one of our branch office here at Baguio City Philippines. We were having problems communicating properly between branches while still being updated with each others' activities all over time zones hence causing us delays when responding them back during their inquiries concerning products they want from us.