I like that it is easy to use for both internal and external communications as well as for tracking projects. It is very intuitive to use once you've used other tools before. There is a learning curve to get started but after that, it's very easy to use. I would like to see integrations into other platforms. We are able to keep track of projects internally and externally, so it has been helpful. It makes it easy to send out emails with links to files or documents attached. We have also used it for communicating with our clients.